Refund policy

Return & Refund Policy

The Modern Collective
(The Modern Room · The Modern Heiress · The Modern Scent)

At The Modern Collective, we are committed to providing thoughtfully curated products across all of our brands. Whether you’re shopping for home furnishings, planners and lifestyle goods, or just want total relaxation, we want you to feel confident in your purchase.

Please review this Return & Refund Policy carefully before placing your order.

Brands Covered Under This Policy

This policy applies to all purchases made through:

  • The Modern Room (furniture, décor, home design products & services)
  • The Modern Heiress (planners, journals, self-care, lifestyle, and wellness products)
  • The Modern Scent (artisan detox bath essentials, and related products)

Return Eligibility

To be eligible for a return:

  • Return requests must be submitted within 15–30 days of delivery, depending on the product and supplier
  • Items must be unused, undamaged, and returned in original packaging
  • Proof of purchase is required

Non-Returnable Items

The following items are final sale and not eligible for return or refund:

  • Custom or made-to-order items
  • Clearance or final sale items
  • Digital products (including downloadable planners, journals, PDFs, or digital books)
  • Gift cards
  • Opened or used self-care, wellness, or personal care items

How to Start a Return

To request a return, please email themodernroomdecor@gmail.com and include:

  • Your order number
  • The brand name (Modern Room, Modern Heiress, or Modern Scent)
  • The reason for the return
  • Photos (required for damaged, defective, or incorrect items)

Once your request is received, we will contact the applicable supplier or fulfillment partner to review and authorize the return.

  • If approved: You will receive a Return Merchandise Authorization (RMA), return instructions, and the shipping address
  • If denied: You will be notified with a clear explanation

Return Shipping & Fees

  • Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect
  • A restocking fee of 10–30% may apply depending on the product and supplier
  • Items must be packaged securely to prevent damage during transit
  • Shipping fees are non-refundable

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

  • Damage or incorrect item claims must be reported within 3–5 days of delivery
  • Include clear photos of:
    • The damaged item
    • The packaging
    • The shipping label (if applicable)

We will work with the supplier to offer a replacement, repair, or refund, depending on the situation and product availability.

Refund Process

  • Refunds are processed after the returned item is received and inspected
  • Approved refunds are issued to the original payment method
  • Please allow 5–10 business days for your bank or payment provider to reflect the refund
  • If a restocking fee applies, it will be deducted from your refund amount

Exchanges

At this time, we do not offer direct exchanges. If eligible, you may return an item for a refund and place a new order.

Questions or Support

If you have questions about a return or refund, please contact us at:
themodernroomdecor@gmail.com
or visit our Contact Us page for additional support.

Thank you for shopping with The Modern Collective —
where modern living, intentional planning, and inspired learning come together.