Shipping Policy

Last updated: October 2026

The Modern Collective
The Modern Room · Modern Scents · Modern Botanicals · The Modern Heiress

At The Modern Collective, we are committed to providing a seamless and transparent shopping experience across all of our brands and collections. This Shipping Policy outlines how orders are processed, shipped, and delivered for products purchased through The Modern Room, Modern Scents, Modern Botanicals, and The Modern Heiress.

Order Processing Time

Processing times vary by product type, brand, supplier, and fulfillment partner:

• In-stock items: Generally processed within 2–5 business days, excluding weekends and holidays

• Custom or made-to-order items: May require approximately 4–6 weeks for production before shipping

• Modern Scents products: Generally processed within 3–7 business days

• Modern Botanicals products: Generally processed within 3–7 business days

• The Modern Heiress planners, journals, books, apparel, and other physical products: Generally processed within 2–5 business days

• The Modern Room furniture and home products: Processing times may vary depending on the applicable supplier, product size, and fulfillment method

Once your order ships, you will receive a confirmation email with available tracking information.

Please note that processing time refers to the time required to prepare your order for shipment and is separate from the estimated transit or delivery time.

Shipping Methods & Delivery Estimates

Delivery times vary based on product type, supplier, fulfillment partner, shipping method, and destination.

Shipping Method	Estimated Delivery Time
Standard Shipping	7–14 business days
Expedited Shipping	3–10 business days, when available
Freight Shipping – Large Furniture	10–21 business days

Please Note:

• Large, heavy, or oversized furniture may require additional processing and handling time

• Some furniture orders may ship by freight carrier rather than standard parcel delivery

• Delivery windows may be longer for rural, remote, or limited-access areas

• Products within the same order may ship separately or arrive at different times

• Delivery estimates begin after an order has been processed and shipped

• Delivery times are estimates and are not guaranteed

• Carrier, supplier, weather, holiday, or other circumstances outside of our control may affect delivery times

Shipping Costs

• Free Standard Shipping may be available on eligible orders within the continental United States

• Expedited shipping may be available for select products at an additional cost

• Large furniture, oversized products, freight deliveries, and certain supplier-fulfilled products may be subject to additional shipping or delivery charges

• Any applicable shipping charges will be displayed at checkout or communicated before order fulfillment when additional arrangements are required

• International shipping rates, when available, are based on the destination, product, package size, weight, and applicable shipping method

International Shipping

We may ship eligible products to select international destinations across The Modern Collective brands.

• Estimated international delivery is generally 10–21 business days after shipment, although delivery times may vary

• Customers are responsible for applicable customs duties, taxes, import fees, brokerage fees, and other charges imposed by the destination country

• Not all products are eligible for international shipping

• Furniture, oversized products, certain home goods, and products subject to supplier restrictions may not be available for international delivery

For questions regarding international shipping eligibility, please contact us before placing your order at themodernroomdecor@gmail.com

Order Tracking

Once your order has shipped, you will receive available tracking information by email.

Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to update within the carrier's system.

If your order contains products from different brands, suppliers, or fulfillment locations, you may receive multiple packages and separate tracking numbers.

If you experience an issue with your tracking information, please contact our customer care team for assistance.

Large Furniture & Freight Delivery

Certain products from The Modern Room, including large or oversized furniture, may require freight delivery.

Depending on the product, supplier, carrier, and destination:

• The carrier may contact you to arrange or confirm delivery

• Someone may need to be present to accept the shipment

• Delivery may be limited to curbside, threshold, or another service level specified for the order

• Additional services such as room-of-choice delivery, assembly, or removal of packaging are not included unless specifically stated

• Additional charges may apply for special delivery circumstances or services

We recommend reviewing the applicable product information and delivery details before purchasing oversized furniture.

Damaged, Missing, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If an item arrives damaged, is missing from your shipment, or you receive an incorrect product, please contact us as soon as possible at:

themodernroomdecor@gmail.com

Please include:

• Your order number

• A description of the issue

• Clear photos of the item

• Clear photos of the packaging

• A photo of the shipping label, when applicable

Damage and incorrect-item claims should be submitted within the timeframe specified in our Return & Refund Policy and any applicable supplier requirements.

Depending on the circumstances, product availability, and applicable supplier or carrier policy, we will work to provide an appropriate replacement, replacement part, repair, store credit, or refund.

Please retain the product and all original packaging while your claim is being reviewed.

Returns & Exchanges

Return eligibility varies depending on the product, brand, supplier, and fulfillment partner.

Eligible returns must comply with the requirements and applicable return window outlined in our Return & Refund Policy.

Generally:

• Items must be unused, undamaged, and returned in their original packaging

• Return shipping fees may apply unless the item arrived damaged, defective, or incorrect

• Restocking fees may apply to certain products

• Refunds are generally issued after the returned item has been received and inspected

• We do not currently offer direct exchanges; eligible items may be returned and a new order placed for the preferred product or variation

Please refer to our Return & Refund Policy for complete details.

Non-Returnable Items

Certain products are final sale or otherwise not eligible for return, including:

• Custom or made-to-order products

• Clearance or final sale items

• Digital products

• Gift cards

• Opened or used bath, body, skincare, wellness, fragrance, or personal-care products

• Used, altered, or customer-damaged products

• Products that do not meet applicable return requirements

• Other products identified as final sale or non-returnable on the applicable product page

Please review our Return & Refund Policy for full details regarding return eligibility.

Shipping Restrictions

• We generally do not ship to P.O. Boxes or APO/FPO addresses where the applicable carrier, supplier, product size, or delivery method does not permit delivery

• Oversized furniture may have limited delivery availability

• Certain products may be restricted from delivery to specific states, territories, countries, or remote locations

• Supplier and carrier restrictions may vary by product

If your order is affected by a shipping restriction, we will contact you regarding available options.

Delayed or Lost Shipments

Delivery delays may occasionally occur due to carrier delays, weather, holidays, high-volume periods, supplier delays, freight scheduling, or other circumstances outside of our control.

If your order has exceeded its estimated delivery timeframe, please contact our customer care team.

For shipments believed to be lost, we may work with the applicable carrier, supplier, or fulfillment partner to investigate the shipment.

Depending on the results of the investigation and applicable carrier or supplier policies, an eligible order may qualify for a replacement or refund.

Multiple Shipments

Because The Modern Collective offers products across multiple brands, suppliers, and fulfillment locations, items purchased within the same order may not always ship together.

You may:

• Receive multiple packages for a single order

• Receive separate tracking numbers

• Receive products on different delivery dates

• Receive products through different shipping carriers

You will not be charged additional shipping solely because we choose to fulfill an eligible order in multiple shipments, unless otherwise disclosed before purchase.

Contact Us

Our customer care team is happy to assist with shipping, delivery, tracking, or order-related questions.

The Modern Collective
Email: themodernrommdecor@gmail.com

Thank you for shopping with The Modern Collective.

For the way you live. The way you care. The way you make it yours.

The Modern Room · Modern Scents · Modern Botanicals · The Modern Heiress

where modern living, intentional self-care, and elevated style come together.