HOW TO CONTACT US

The Modern Collective

At The Modern Collective, thoughtful service is part of our commitment to creating an exceptional shopping experience. We value clear communication, personalized attention, and meaningful connections with our customers.

Whether you're shopping Modern Scent, Modern Botanicals, The Modern Room, or The Modern Heiress, our team is here to assist with product questions, orders, services, and general inquiries.

Our goal is simple: To make every interaction as thoughtful as the products and experiences we offer.

Contact Information

For general inquiries, order assistance, product information, or service-related questions, please contact us through the following channels:

Email: themodernroomdecor@gmail.com

Website: www.shopthemoderncollective.com

Customer Support: Email only

At this time, all customer service inquiries are handled exclusively through email to ensure requests are properly documented and addressed.

Customer Support Hours

Our customer support team is available:

Monday – Friday
During standard business hours, excluding recognized holidays.

Messages received outside of business hours, on weekends, or during holidays will be reviewed beginning the next business day.

Response Time

We strive to respond to all customer inquiries within 2-3 business days.

During product launches, promotional events, holidays, or periods of increased order volume, response times may be slightly longer.

We appreciate your patience as we work to provide thoughtful and thorough assistance.

Brand-Specific Inquiries

The Modern Collective brings together four distinct brands under one shared commitment to intentional living.

To help us direct your inquiry appropriately, please identify the brand associated with your request:

• Modern Scent — Bath, body, skincare, grooming, and wellness rituals.

• Modern Botanicals — Home fragrance, botanical sachets, auto fragrance, and ambiance collections.

• The Modern Room — Furniture, home décor, styling assistance, and modern living.

• The Modern Heiress — Planners, journals, and intentional living essentials.

When contacting us, please include:

• The applicable brand or product name.

• Your order number or project reference, if applicable.

• A brief description of your question or concern.

• Relevant photographs or supporting details, when necessary.

Providing complete information helps our team review your request and respond more efficiently.

Order Assistance

For questions regarding order status, shipping, tracking, product availability, or order modifications, please contact us by email.

Please note:

• Orders may be fulfilled and shipped separately depending on the brand, product type, or fulfillment location.

• Tracking information is emailed as each shipment is dispatched.

• Order changes or cancellations cannot be guaranteed once processing has begun.

• Returns, exchanges, and damage claims are subject to our applicable store policies.

For additional details, please review our Shipping Policy and Return & Refund Policy.

Wholesale, Bulk Orders & Business Inquiries

Interested in partnering with The Modern Collective?

We welcome inquiries regarding wholesale opportunities, bulk purchases, corporate gifting, event collaborations, and other potential business partnerships.

Please include the nature of your inquiry, relevant product interests, estimated quantities, and any applicable deadlines.

All opportunities are reviewed individually, and availability, pricing, and minimum order requirements may vary.

Policy & Legal Inquiries

Questions regarding our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, or other business-related matters may be submitted through our customer support email.

Some requests may require additional review or verification before a response can be provided.

Customer Support Guidelines

To maintain an organized and respectful customer service experience, please note:

• Customer support is not currently available by telephone, SMS, or social media direct messages.

• We cannot guarantee modifications or cancellations once an order enters processing or fulfillment.

• We ask that all communication remain respectful and professional.

• Threatening, abusive, or inappropriate communications may result in limitations on further discretionary support, without affecting applicable consumer rights.

Our Commitment to You

At The Modern Collective, we believe the customer experience should reflect the same intention and care behind our collections.

We are committed to communicating clearly, addressing concerns thoughtfully, and continually improving the way we serve our customers.

Thoughtful products. Intentional experiences. Service that reflects our values.

Thank you for choosing The Modern Collective and allowing us to be part of your everyday.

For assistance, please contact:
themodernroomdecor@gmail.com

The Modern Collective
One Collective. Made for the way you live.

Website: www.shopthemoderncollective.com